Membership |
We expect all members of Kraftwurx (including our staff ) to treat each other with respect and kindness. Remember that behind every username is a real person with feelings. Your username on Kraftwurx is your identity. You are responsible for your conduct and all content submitted under your username on Kraftwurx.
Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. This includes all of your accounts by virtue of association. In other words, Kraftwurx reserves the right to suspend the use of the site for a person and all username(s) he/she operates under. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Multiple accounts held by one person
Having more than one account ("multiple accounts" or "alternate accounts") is not something Kraftwurx encourages, as it has the potential to cause confusion. Keep in mind that information and accounts cannot be merged in any way, so if you change your mind later, you will not be able to transfer information (for example: listings, feedback, Favorites or purchase history) from one account to another.
Kraftwurx will not issue refunds for accidental activity stemming from multiple account ownership (for example: listing items in the wrong shop). Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. This includes all of your accounts by virtue of association. In other words, Kraftwurx reserves the right to suspend the use of the site for a person and all username(s) he/she operates under. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Multiple people using a single account (Includes Alchemy)
An account that involves more than one person is called an Alchemy Account. There are three scenarios, outlined below, in which multiple people who know each other may use a single Kraftwurx account.
Alchemy : Designers & Engineers combine their skills to make and list handmade products in an Kraftwurx shop. For example:
Sharing a Shop: Multiple people who know each other use a single Kraftwurx account to post their own separate items in one shared shop. For example:
Shop Management Help: Someone helps a friend or family member in the same household or shared physical space manage their Kraftwurx account. For example:
If your shop is a collective, you must comply with all of Kraftwurx policies, including these additional policies specifically for collectives:
Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use . If any of Kraftwurx policies are violated by a member of a collective, all accounts registered to members of the collective are subject to suspension of privileges and/or account termination. Kraftwurx will not mediate disputes between individuals within a collective.
Conversations
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In-Mail is one of Kraftwurx private two-way communication systems to communicate with other Kraftwurx members. Think of it like email just for Kraftwurx. Conversations are primarily intended for learning and helping others design for Additive 3D Fabrication. Members may also use Conversations to build friendly relationships with each another, seek advice or discuss Kraftwurx Groups and activities. Please use common sense when giving out personal information to others via Conversations.
Kraftwurx also provides a live Chat system that is the most powerful system available on any website...even better than Facebook (yes it is true). Our Chat system converts your conversations with anyone around the world into your native language in real time! It also lets you share desktops, Skype, send and receive files, share a whiteboard and even play games! When using Chat or In-Mail:
Sending too many messages too quickly may auto-disable your in-mail. You must Contact Support to have your ability to send Conversations reinstated. Misuse of Conversations may result in suspension of account privileges and/or termination of your Kraftwurx account(s). Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Transactions
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Kraftwurx is a Venue and pseudo- retailer; Kraftwurx role is to connect you to consumers and to 3D printing. This means when you place an order through Kraftwurx, you are entering into a direct transaction with an individual seller (Kraftwurx is the facilitator of the transaction).
A transaction is created when a buyer completes the Kraftwurx checkout process. The buyer will receive email notification from Kraftwurx with information about the transaction and an invoice record. When the item is shipped, the buyer will receive an additional notification telling them their item has shipped. A Seller will receive notification in their monthly report for the quantity of each unit sold by them through the website.
Kraftwurx handles all issues. Broken parts, shipping issues, returns, manufacturing delays etc. We're working hard to ensure that our customers and sellers have a seamless experience on our site.
Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Transaction concerns or disputes
We hope that your shopping experience on Kraftwurx is smooth and hassle-free. In the event of a transaction dispute, Kraftwurx encourages you to let us resolve the situation through Kraftwurx In-mail, Live Chat or email. The policies below describe various types of transaction disputes and the roles of the seller, the buyer and Kraftwurx in each scenario. Members who abuse the privilege to refuse service may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Dissatisfaction with item or service
A buyer may not be completely satisfied with a purchase or transaction experience. Kraftwurx recommends that the buyer communicate Kraftwurx resolve the matter. In the event the buyer receives a product that is significantly different from the original listing, the buyer may contact Kraftwurx to report the item not as described.
Interference
To ensure the integrity of Kraftwurx marketplace and help protect members from potentially fraudulent activity, transaction interference is not allowed on Kraftwurx. The following circumstances are considered transaction interference:
Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Feedback
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Feedback is a way to establish a reputation of trust for sellers and the Kraftwurx marketplace. For every transaction, the buyer has the opportunity to submit feedback about their experience.
Members may ask Kraftwurx to review feedback for removal. Contact Support to request a feedback review. Kraftwurx does not investigate the validity of opinions or statements made in feedback or mediate feedback disputes. At Kraftwurx discretion and without notice to both parties involved, feedback may be removed or altered by Kraftwurx in the following circumstances:
Shops and listings
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Kraftwurx provides a marketplace for designers, artists and entrepreneurs to turn their ideas into reality and have them made in 3D. Most shops belong to individuals, but a small number include Kraftwurx employees.
We encourage all sellers to provide information about yourself and/or your hobbies, interest and tools of the trade in your Public Profile . Shoppers will likely be interested in this information, as they are often here specifically to buy unique or truly original items directly from you.
Please keep the following things in mind as you set up your account and create listings:
Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Posting Products for Sale
All listings on Kraftwurx should be clear, accurate and detailed. Accurate titles, tags, photos and descriptions are critical to selling on Kraftwurx. Keep these policies in mind as you list and describe your items:
Listings that do not comply with Kraftwurx policies may be flagged for review. Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Categories
All items for sale on Kraftwurx must reside in the appropriate store categories. If an item is not properly listed, Kraftwurx retains the right to move your product to the appropriate category.
Alchemy
Custom orders are processed through Alchemy. Request are posted and sellers with modeling skills can respond and offer to create the products or the requesting party. These transactions occur through Alchemy in the following manner:
Listings that do not comply with Kraftwurx policies may be flagged for review. Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Services
In general, services are not allowed to be listed on Kraftwurx with the exception of design services in Alchemy. There are a few exceptions noted below that are allowed as they produce a new, tangible, physical item.
Listings that do not comply with Kraftwurx policies may be flagged for review. Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Charitable listings
Kraftwurx understands that members may wish to participate in fundraising for charitable organizations and causes. Charitable fundraising is subject to many laws, and unfortunately, there exist unsavory people who may attempt to take advantage of your good will. Therefore, for the protection of our community, Kraftwurx has established some policies regarding charitable listings. Members participate in charitable fundraising at their own risk. Luckily, Kraftwurx controls the money for donations so we ensure that any donations slated for an organization mentioned in a product listing will indeed find that charity. No donation money is ever passed back to the seller. We essentially donate on their behalf and inform the charity who donated the money.
Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Mature content
Kraftwurx aims to maintain a marketplace appropriate for general audiences, therefore the use of mature content must comply with the following policies. Mature content is defined as: visual depiction of male or female genitalia, sexual activity or content, profane language or graphic violence. Mature content listings will remain in all Kraftwurx searches by default; users can restrict results by using the exclusionary search term "-mature" ("opt-out" search status).
Listings that do not comply with Kraftwurx policies may be flagged for review. Members who do not comply with Kraftwurx policies may be subject to review, which can result in suspension of account privileges and/or termination. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Prohibited items
Every Kraftwurx seller is responsible for following the laws that apply to you, your shop and your items, including any shipping restrictions for your items.
There are some types of items that we don't allow in Kraftwurx marketplace, even if they are legal and otherwise meet Kraftwurx selling criteria. Some things just aren't in the spirit of Kraftwurx. The following types of items may not be listed on Kraftwurx:
Even beyond these standards, Kraftwurx members are responsible for making important moral or ethical decisions regarding what they buy and sell on Kraftwurx.
We reserve the right to remove listings that we determine are not within the spirit of Kraftwurx. Such listings will be removed from the site, and the member's selling privileges may be suspended and/or terminated. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Reporting
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Reporting is akin to Kraftwurx neighborhood watch. It's your way to alert Kraftwurx of potential problems. Use the "Report this item to "Kraftwurx" link on any item listing page. This is a confidential process. The member whose listing is reported will not know who flagged it. Additionally, Kraftwurx investigation will be handled privately; you will not receive a personal response to your flagging message.
In most cases, Kraftwurx will work with a member privately to remedy the problem. If a seller does not respond to Kraftwurx communication or requests in a timely manner, the item may be removed, and the shop's selling privileges may be suspended and/or terminated. In some extreme cases, listings will be removed immediately. Abuse of the flagging system by means of raising repeated, unjustified flags may result in the suspension and/or termination of your account. If Kraftwurx removes an item listing for violating Kraftwurx policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use .
Community
The Community is the heart of Kraftwurx; all registered members are part of our community. Kraftwurx has established multiple ways for members to interact with one another on the site, including Forums, Teams, Treasury, the blog, and multimedia Online Labs events. Please remember that these are public spaces, so Use Common Sense when sharing personal information. Kraftwurx role is to facilitate open discussion and support our community through constructive communication. We have some general rules for community conduct, and some spaces have additional rules.
Violating community policies may result in suspension of community or other privileges and/or account termination.
Forums
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The Kraftwurx Forums are a place to have fun and interact with a broad range of Kraftwurx community members worldwide. On the Forums you can read staff announcements, share questions and answers on how to use the site, discuss how to run an online business and more with Kraftwurx members from all walks of life. Let's start a discussion!
Kraftwurx reserves the right to close any Forum thread for any reason. Threads may be moved to a more appropriate section without notice. Violating community policies may result in suspension of community or other privileges and/or account termination.
Groups
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Groups enable members to gather together and are founded on relationships of mutual respect. Teams may form around a common interest, location, skill, or just for fun. Teams are intended to facilitate relationships between members to network, promote Kraftwurx shops, meet people with similar interests or skills and accomplish the goals of each individual team's charter. Any member of the Kraftwurx community (over the age of 18) may start a team, and each team may have their own charter regarding purpose and team membership. Each team has a captain and leader(s) to uphold the team's charter and maintain team membership.
Teams that do not comply with Kraftwurx policies may be removed, and Kraftwurx reserves the right to remove a team for any reason. Members who do not comply with Kraftwurx policies may be subject to review, which can result in removal of the member from the team, suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use.
Group Members
Membership requirements for groups are determined by the groups founder. Members can join as many teams as they desire, given the ability to meet the requirements of each team.
A groups creator may deny group membership to anyone for any reason. Group founders and Kraftwurx reserve the right to remove a member from a group. Members who do not comply with Kraftwurx policies may be subject to review, which can result in removal of the member from the group , suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use.
Group Founders
You can become a group founder by creating a group in the community. As a founder, it is your responsibility to uphold your team's charter and to maintain order by fostering productive and respectful relationships between members.
If a founder becomes inactive, doesn't respond to members for an extended amount of time, or otherwise abandons the responsibilities of being a group leader, Kraftwurx may promote a group leader or group member to be the new controller of the group. If a group leader can't resolve disputes, Kraftwurx may remove the group or specific members, or even remove the group entirely. Group leaders who do not comply with Kraftwurx policies may be subject to review, which can result in account suspension and/or termination. Suspended or terminated members remain obligated to pay Kraftwurx for all unpaid fees per our Terms of Use.
The Kraftwurx Blog
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On The Kraftwurx Blog we publish new articles daily sharing stories, videos, seller tips and shopping finds from the Kraftwurx marketplace. Kraftwurx staff, special guests and members of the Kraftwurx community contribute posts on a variety of topics. We'd love to hear your story; you're welcome to send us an article for inclusion.
The Kraftwurx Blog is published, in part, under a Creative Commons license that allows you to report articles and videos. Give credit where credit is due, and always cite the author(s) of the article.
>Kraftwurx reserves the right to remove blog comments. Posting inappropriate comments may result in suspension of privileges and/or account termination. |